Customer Delight is always a key driver for serving the clients whether locally or globally

How to Serve Global Customers

“The technology revolution has significantly impacted the global economy. Digitally equipped and well connected customers have no reason to compromise on the quality of services. Hence, they have high expectations from their service providers. The Service providers on the other [...]

 

How to Serve Global Customers

Customer Delight is always a key driver for serving the clients whether locally or globally

“The technology revolution has significantly impacted the global economy. Digitally equipped and well connected customers have no reason to compromise on the quality of services. Hence, they have high expectations from their service providers. The Service providers on the other hand cannot focus only on the current requirements of their customers, but have to have the comprehensive view from the first step of the customer’s journey to the ultimate vision of the company.

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Excellence in ERP Adoption – 2nd Wave

Excellence in ERP Adoption – 2nd Wave

Much has been written and practiced to form a significantly rich body of knowledge on ERP implementation methodologies, best practices et al. More often than not these refer to “go live” as the destination that marks successful conclusion of an ERP implementation project. However, the fact is: going live with an ERP system doesn’t mean one can suddenly turn on all the benefits. Our quest for best practices in ERP lifecycle management revealed that far from being over at go-live, ERP-enabled transformation occurs in waves a ” waves that, if properly managed, can help companies maximize, accelerate and sustain the fuller benefits of ERP-enabled systems. Unfortunately, some companies lose focus once they go live. I urge my customer communities to recognize the fact that going live on ERP isn’t the end of their program, but merely the end of the beginning. Studies reveal that the rewards go to those who extend continued efforts into the wave where the greater benefits lie ” beyond the 1st Wave of going live, to the post-implementation 2nd Wave.

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Infor ION – Business tool or middleware?

Infor ION Purpose-built middleware

It’s been a long time that now Infor ION is in the market and everyone is talking about. Is the heat and the attention that its getting is it worth the effort? Is it being presented and demonstrated in the right manner in the real world? Do the organization and Companies actually know the power of ION and what it’s capable of?
Why the question.
I have been giving presentation on ION and its usage as to how it can impact your business and your day to day activity and after EACH presentation I get to hear, really it can do all this. We thought it was JUST a Middleware for connecting applications with Infor products.

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European Commission presents Action Plan for steel sector

The European Commission recently published an action plan for the European steel industry. The plan aims to lay the foundations for future competitiveness by promoting innovation and creating growth and jobs. The plan helps steel producers in the EU to get access to foreign markets through fair trade policies. The European Commission is committed to reduce the costs for the industry, including the costs arising from EU legislation. Innovation, energy efficiency and sustainable production are crucial for the next generation of European steel industries. The Action Plan also provides for targeted measures to support employment in the sector and to retain high skilled workers in Europe.

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What is challenging as Manager, ‘Risk Taker’ or ‘Safe Player’?

What is challenging as a Manager, being Risk Taker or Safe Player

One of the great dilemmas in the life of a manager is the question whether he/she is willing to take risks, so he/she can go on to enjoy generally more exciting, fulfilling lives than those who choose to play safe.
It is a question that even great leaders have feared answering since ages.A According to many researchers over the time, the research conducted has consistently failed to resolve the issue; in fact, it has posed more questions than it has answered. To understand the pros and cons of each one, lets study the two descriptively below:

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